Orders

Refund Policy

Last updated: November 11, 2026

Before fulfillment

Orders may be cancelled before gift cards are issued or delivered, subject to payment status, supplier processing status, fraud review, and written confirmation from LPK Rewards.

After fulfillment

Digital gift cards are generally final sale after issuance because card values may be viewed, delivered, transferred, or redeemed immediately. We review refund or replacement requests for duplicate delivery, technical delivery failure, incorrect recipient data supplied before issuance, or supplier-side errors.

Ineligible requests

• Cards that have been redeemed, partially redeemed, or transferred.
• Buyer remorse after approved issuance.
• Recipient misuse, lost access after successful delivery, or violation of issuer terms.
• Orders associated with suspected fraud, chargeback abuse, or prohibited activity.

How to request review

Contact the support channel published on the website with the order number, affected recipient, gift card brand, requested action, and supporting details. We typically respond within two business days. A company-domain support email should be added before certification submission.